Service information
Use your reviewed routes, cargo requirements, charging rules and document guidance.
AITEREX · AI FOR LOGISTICS
The same questions keep coming. The answers need different sources.
“Do you carry this cargo?” “Which documents do I need?” “Where is my shipment?” Start by matching common questions to reliable information and the colleague who can take over.
Discuss how your team worksChoose the first type of enquiry.
Tracking replies
Check the interface and customer verification needed to retrieve a shipment. Include the timestamp in the reply.
A person takes over
Pricing exceptions, compensation, complaints and customs decisions go to an authorised colleague with the preceding conversation.
Bring a few questions your team receives often.
Anonymised questions and your current replies are enough to start. Pick one enquiry type and compare factual accuracy, useful follow-up questions and whether a colleague can continue from the handoff.
Before you start
Can it look up our shipments?＋
That requires an available order or tracking interface and appropriate customer verification. Before integration, use service information or demonstration data.
Can we use WhatsApp?＋
We first review your account, integration options, messaging rules and costs, then choose WhatsApp or a web channel. Trying this website does not connect your account.
What if the AI gives a wrong answer?＋
Keep the source and question record, and pass missing information to a person. Test common questions, unclear requests and exceptions before launch. AI can still make mistakes; fluent wording is not enough.
Read more about this workflow
Send a few questions your team keeps answering.
Start with one example. A finished project brief is not needed.
