Receive
Identify language, customer intent and logistics context.
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WHATSAPP MULTILINGUAL CUSTOMER SERVICE
Serve global logistics customers in their language—on WhatsApp.
An AI service agent understands multilingual enquiries, answers from approved logistics knowledge and transfers only the conversations that require human authority.
01WORKFLOW
One channel, one governed service workflow.
Resolve
Answer from approved knowledge and collect missing details.
Retrieve
Query authorised shipment or order data when connected.
Handoff
Route exceptions with a structured conversation summary.
02REQUIRED CAPABILITIES
Designed for service quality, not message volume alone.
Approved multilingual knowledge
Maintain consistent policy and terminology across languages.
WhatsApp channel integration
Connect the business account through an approved messaging provider.
Customer identity checks
Verify the customer before revealing protected order information.
Human queue routing
Send commercial, sensitive or uncertain cases to the correct team.
HUMAN & PERMISSION BOUNDARY
AI answers within policy. People retain judgement.
Live pricing, disputes, approvals and uncertain exceptions remain with authorised staff. The AI preserves context so the customer does not start again.
01Faster first response02More language coverage03Consistent answers04Lower repeat workload
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