Workflow discovery
Map one enquiry flow, customer intent, approved answer sources and success criteria.
← AI Customer ServiceTry one type of enquiry
AITEREX AI CUSTOMER SERVICE PILOT
Try one type of enquiry
before connecting more systems.
A focused pilot for cross-border logistics enterprises that want to validate answer quality, multilingual service and human handoff before deeper system or WhatsApp integration.
Confirm timing and fees after reviewing the scope, information and interfaces. A 2–4 week plan, if suitable, also needs time from a business reviewer.
02What the pilot includes
Questions, replies and mistakes.
Compare them side by side.
Knowledge preparation
Organise a focused set of approved facts, terminology, tone and response boundaries.
AI experience
Try common questions against a reviewed set of information, asking for missing details when needed.
Human handoff
Define escalation triggers and the context package transferred to the responsible team.
Sample testing
Test representative questions, exceptions and unsafe or insufficient-information scenarios.
Evidence review
Review answer quality, resolution suitability, handoff quality and the next integration decision.
04What your team prepares
Bring a few sample questions and the answers you use today.
Representative enquiries
Start with a few common questions and anonymised examples; agree the sample size with the scope.
Approved knowledge
Relevant SOPs, service rules, document requirements and customer-facing facts.
Business owner
One person who can confirm answers, boundaries and escalation responsibilities.
Success criteria
For example: answer suitability, response consistency, handoff completeness or workload potential.
AITEREX PILOT
Choose one enquiry
to try first.
Tell us what customers repeatedly ask and how your team handles it today. AITEREX will help determine whether it is suitable for a focused pilot.
Discuss a pilot↗