High enquiry volume
The team repeatedly answers the same service, document, route or status questions.
← AI Customer ServiceProve one customer-service
AITEREX AI CUSTOMER SERVICE PILOT
Prove one customer-service
workflow in 2–4 weeks.
A focused pilot for cross-border logistics enterprises that want to validate answer quality, multilingual service and human handoff before deeper system or WhatsApp integration.
01Who it is for
A practical starting point for teams with visible service friction.
Multilingual pressure
Customers operate across markets and expect consistent answers outside office hours.
Fragmented knowledge
Useful answers exist across SOPs, documents and experienced team members.
Need for controlled proof
Management wants evidence before approving deeper system and channel integration.
02What the pilot includes
A complete validation loop.
Not an isolated chatbot demo.
Workflow discovery
Map one enquiry flow, customer intent, approved answer sources and success criteria.
Knowledge preparation
Organise a focused set of approved facts, terminology, tone and response boundaries.
AI experience
Configure a bilingual service experience that asks for missing context and gives governed answers.
Human handoff
Define escalation triggers and the context package transferred to the responsible team.
Controlled testing
Test representative questions, exceptions and unsafe or insufficient-information scenarios.
Evidence review
Review answer quality, resolution suitability, handoff quality and the next integration decision.
03Pilot path
Four stages from workflow to evidence.
Discover
Choose the workflow, users, approved sources, boundaries and measures.
Configure
Prepare knowledge, multilingual terminology, tone and escalation rules.
Test
Run realistic enquiries, review responses and improve controlled behaviour.
Decide
Summarise evidence and define whether to connect systems or channels next.
Clear boundaries
What is not assumed in the first pilot.
- 01No unrestricted access to enterprise systems
- 02No automatic exposure of protected shipment or customer data
- 03No guaranteed automation or cost-saving percentage
- 04No production WhatsApp deployment without the required business account and approval
- 05No replacement of human authority for disputes, approvals or sensitive cases
04What your team prepares
A small, approved knowledge set is enough to begin.
Representative enquiries
20–50 common questions or anonymised conversation examples.
Approved knowledge
Relevant SOPs, service rules, document requirements and customer-facing facts.
Business owner
One person who can confirm answers, boundaries and escalation responsibilities.
Success criteria
For example: answer suitability, response consistency, handoff completeness or workload potential.
Pilot outputs
A decision-ready implementation brief.
01Configured bilingual AI service experience02Approved knowledge and answer boundaries03Human handoff design04Test findings and unresolved knowledge gaps05Recommended next integration scope06Implementation risks and operating requirements
AITEREX PILOT
Choose one workflow
worth proving.
Tell us what customers repeatedly ask and how your team handles it today. AITEREX will help determine whether it is suitable for a focused pilot.
Apply for a pilot assessment↗